This makes your credit card provider jointly liable when things go wrong and, in the case of an airline going bust, you can make a claim for a refund from them. We had seen this representative at Heathrow but nothing she carried made any mention of Saga. I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. There are rumours circulating the travel industry that Chilimix holidays are soon to go into liquidation. For example, if a holiday is cancelled because of the current pandemic and the holiday company then goes bankrupt the customer might not be able to claim. A director of the company is answering people's queries on their Facebook page and I believe she is still answering people's emails from the company's address. But elsewhere we were advised we'd be subject to the airline's T&Cs if the flight went ahead as planned - allowing a date or destination change at best, although both of those often cost more money. Date of experience: March 26, 2022. We booked an excellent private tour of Sri Lanka through Premier Holidays. Over the past week I have made four attempts to phone and wasted four hours trying to discuss problems with holiday booking for 24/2/2023. Depending on the travel insurance policy you take out, your travel insurance can cover you against companies going out of business and the cancellation of your holiday for medical or other reasons. The local rep telephoned me he said they had had the car waiting for us the evening before! As coronavirus restrictions begin to ease in many countries - including the UK - the travel industry is taking stock of the economic damage done by the pandemic. I only booked (ta && ta.queueForLoad ? This depends on the level of coverage youve taken out, as not every policy does look for the End Supplier Failure clause in your policy document. Staff were friendly and couldn't do enough for us! more. What happens if my airline goes bust while I'm overseas? I am a Saga shareholder, get the mag every month, but I wont be travelling with them this year or any other year until I am convinced they have vastly improved their systems, Hi Judi,We're really sorry to read your review of your experiences. Thanks. Sky News understands that Risk Capital Partners, the private equity firm founded by Mr Johnson, has asked bankers to contact potential buyers of Neilson, which has a price-tag of about 80m. Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? Two people some 22000. Northfield Developments (Yorkshire) LTD - Toronto Square. Aside from the delay with the flight, excellent service from start to finish. Just Go! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895036', '');}, 'log_autolink_impression');villa also waiting to hear from owner of villa hopefully we will be able to carry on with the booking through him. Solos Holidays in 10 seconds. He explained: 'We're almost acting as your solicitor. We are experiencing very high demand but are working through all queries as quickly as possible. This article contains links which are ads and if you click on a link and buy a product we will earn revenue. Book your tailor-made holiday to Home with Premier Holidays. Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. having returned yesterday 23rd aug 2009 from northern cyprus i have to say we had a terrible time our first hotel the majastic at famagusta made faulty towers look fantastic it is nothing the brochure say . EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. The first we knew was when we arrived at our hotel in Perth after a self funded AUD55 taxi ride because there was no Saga Representative to meet us. Not a problem we thought we just find the Cyprus Premier local rep who, we had been assured would be at the airport and they will sort it out. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. Please contact us to resolve this issue asap. The perfect introduction to the Far East. Price: from just 549 by sea as foot passengers . According to Retail Gazette 0.4m is owing to HMRC. Found out via a friend that the flight company had gone bust. Now eDreams SL has taken out insolvency protection with Atol.'. Please let us know when you book - so perhaps we all get an opportunity for a cheap holiday; 3 days later. written by on 27/01/2008. Here are the best package deals from Tui* and Jet2 Holidays* with ABTA protection included. Was on hold for ages trying to book a holiday. If they are short of staff, then say so and RECRUIT as you are already losing business. Find out how we combat fake reviews. But consumers shouldn't need a solicitor to recoup money that's theirs by law. . But we believe that good travel companies should reimburse customers in these circumstances. Covid-related restrictions may be in place. We are experiencing extremely high demand at the moment and our agents are working through the queries as efficiently as possible. EXPERIENCE IS EVERYTHING Package holidays sold by Abta members that do include flights are protected under the Atol scheme, so you have to make a claim through the Civil Aviation Authority (CAA), which administers the scheme. This means that customers will get a cash refund should the travel provider go bust before they get a chance to utilise the voucher. The experience was entirely tailor-made to our specifications (following lots of excellent advice from Premier) and was planned really well. The emergency contact details for Just Go! And how do you go about getting a refund? Some long-established airlines and holiday firms have disappeared, but before Covid-19 many of these were profitable enterprises. Some of the UK's largest holiday companies told Which? Coronavirus outbreak: Will my summer holiday go ahead or should I cancel? Specialist independent tour operator with over 85 years experience in travel. Mysticete Well-known member. Their website has been down for some days and we. South Africa really does have something for everyone. Premier Holidays is a privately owned, independent tour operator and part of the Premier Travel Group which was established in 1936. written by The findings have come to light as many of us are thinking about booking holidays again. Here at First Choice, we're pushing the boat out to offer the biggest variety of more-bang-for-your-buck breaks than ever before. Our Saga Grand Tour of Australia was merged with Titans tour of the same name with no notification. 2. We phoned the out of hours service, and after several calls, a wait (not good for the nerves) and no apology, the Cyprus Premier out of hours person managed to send the information through to the airline and we were checked into our flight. 112 were here. It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. Its still not done. SIMPLES! Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. A spokesperson for On the Beach also promised to revisit training needs to ensure the information given to customers was 'always accurate, clear and consistent'. Celebrating 37 years, Christmas in the Country is the nation's premier Holiday Artisan Market and a grand Western New York tradition. The cruise part of the holiday was excellent and we cannot fault it. Finally, its always worth stumping up for travel insurance. 26 famous airlines that have gone out of business. Thanks. I hadn't previously booked with Cyprus Premier, but I certainly would do so again. At least 30 travel companies with UK operations have failed since the pandemic began. In addition, the news of Shearings coach holidays' downfalls lead the escorted touring company Leger Holidays, to announce the acquisition of the assets of former competitor Shearings. If you booked your holiday with a credit card and it cost more than 100. Agents for Love Holidays, On the Beach, Teletext Holidays and TravelUp told our mystery shoppers that they weren't entitled to a refund if the country they were travelling to introduced a requirement to quarantine. Website says ceased trading. Its parent company, Specialist Leisure Group . From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Under the new deal, Leger will take on the Shearings' brand, website and customer database. por ; 18/12/2020 In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. Hi Diane,We're so sorry to hear about these issues. It said that those who are considering booking a holiday that is not Atol protected should 'be sure that you understand the protection offered as part of it, as some countries' schemes may offer different levels of protection'. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. We have monitored and continue to monitor Which? Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. You have an identity crisis. Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. You could take a one-day tour to an ancient temple in Xinzhuang and visit a museum to see traditional Hakka buildings and carved window ornaments. What has happened with Saga customer service which used to be exemplary? Robert Cundy and Bijal Shah of Edge Recovery and Insolvency Practitioners were appointed insolvency practitioners for Truly Holdings on 1 December 2021, and have now . The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. Holidays, National Holidays and Omega Breaks are trading . Trade Login Contact 08444 937 531 Destinations UK & Channel Islands. No, they tell me it is impossible! Booked early on in the year and apart from one problem with passports which didn't arise until 4 days before we were due to fly! 14 July 2020. This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. 11 years ago. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. We travel in two weeks. Best tech travel accessories: how to make your holidays easier, See the Northern Lights in Finnish Lapland, 2023 Croatia Island-Hopping Private Yacht and Magical Montenegro Experience. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I just read this on another forum and so I am passing it on. This costs 30 but is added to what you are asking from them. Hi Robert,We're sorry to read your review. everything seemed to go OK.fortunately passport problem was resolved. Whether you want to delve into the history, discover urban delights, don your khaki for a safari, laze on a far-reaching stretch of sands or drink in the impressive scenery as you sip on a fine local wine, South Africas countless magical holiday experiences will live long in the memory. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! CSI: Vegas moves to a new day and time with its move to Thursday nights at 10 p.m. ET/PT on CBS. Arrived in Cyprus to find out that not going to hotel that we paid for. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. I will never ever use cyprus premier holidays againthey were rubbish. If you have an enquiry which doesn't relate to a booking with us, please contact the relevant department by email as follows: Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. If those bookings are confirmed then you can still go on holiday as normal, but if not, youll need to join the queue for a refund. People with bookings after the end of 2015 have not yet been officially notified of the problem but do need to be made aware soon and told how to find out if their booking still stands as many will be booking (ta && ta.queueForLoad ? Advertisement . SENT ANOTHER LETTER TO HIM A MONTH AGO STILL NO REPLY. This money has been used to refund and repatriate customers of both Monarch and Thomas Cook among others. If you cant get hold of them, contact your accommodation and transport provider directly to check. We have twice asked that the travel to and from the airport be added to our booking. The good news is that in some cases, your holiday can still go ahead. Here are 8 tips for writing great reviews. Even left number for call back. 46 were here. It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. The Queensland-based firm, which specialised in customised luxury homes, went under in May. Sorry don't know how to post link but someone else will I'm sure. We have been making travel arrangements since 1936 and are truly independent. They think by offering half price next holiday is suffice. You can also contact Abta for help. Customer service is shocking. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. It goes against our guidelines to offer incentives for reviews. Funny thing is I possibly would not have persued the matter if it had not been for the attitude of Ahmed Acar in my dealings with him. By clicking a link you are consenting to this. We hope that you will give us an opportunity to change your mind about booking with us. Please could you send your contact details through in an email to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your plans. Although, we are confident that this is not going to happen.'. So they cancled our holiday and refused to give us a refund untill our departure date, which was four weeks later. I have tried to call Saga 15 times today without success. That's despite the Package Travel Regulations stating that customers must be offered a reasonable alternative or a refund if an 'unavoidable and extraordinary circumstance' will significantly affect the performance of their package holiday. LoveHolidays has agreed to refund over 18m to 44,000 customers who had holidays cancelled over coronavirus. Travel insurance, if you have it, would be your final port of call. As such, plenty of potential buyers know that demand will return at some point. Booking holidays since 1936, ATOL Protected. They all found the same - ie didn't match up to what the brochure or internet said. TO ALL CUSTOMERS OUT THERE We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. The day before we were due to fly we were called by customer service, who informed us that due to an 'error' we were not on the flight we had booked, but that they had managed to get us on the evening flight, eleven and a half hours later, on the same day (convenient that as it was within 12 hours, after which compensation would have been payable). The Hotel and staff were also very good. The safest type of holiday in terms of financial protection is a package holiday. . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We won't be going there again! Have Chilimix Holidays gone bust? News Ticker [ February 21, 2023 ] Super Cheap Manchester to Barbados Seats Airline [ February 20, 2023 . Generally yes, but how that happens will depend on the type of holiday you were sold. on 07/06/2011, just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie. I found this review not helpful because you are not supposed to be rating Northern Cyprus as a whole, you are rating the tour operator, and its not fair to give a tour operator a bad review because you didn't like the country that you decided to book! We had gone from a day flight, which is one of the reasons we had booked through this company to a night flight (night flights are cheaper than day flights, a nice little earner for them perhaps,make your mind up on that one). Have tried to ring Premier ..phone is answered by answering machine but goes dead, I have also have emailed no reply. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. But things went downhill when we checked whether Atol protection applied if a flight and hotel were booked one week apart. With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. All this is backed up by the high standards and service youd expect from Saga. All other references are to SAGA. There was the odd nice bit - e.g Kyrenia Harbour - but it wouldn't take you all day to wander around that! Can your holiday still go ahead? Sign in to get trip updates and message other travellers.. Hurghada ; Hotels Yep, you got it, no car. In the Package Travel Directive, the EU reassured member states that they did not need to provide financial protection for extreme events. on 16/09/2009. Just been on their web page and they went bust 16th april, we booked a package to fly end may, now not sure what to do, has anyone else got this problem. Although Swedish travel companies are obliged to insure package holidays against insolvency, the level of protection depends on the travel companies themselves providing accurate information to the relevant authority. Many thanks. In the five years to 2018, the Air Travel Trust paid out 10m a year, on average, for the financial failure of travel companies. Company registration number is 1791598. Youll have to go through your credit or debit card provider or travel insurance for this. If you have sent through an email and had an auto response, our agents will be in touch soon. What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. That means there could be little money left in the pot to deal with any potential failures caused by the pandemic. The deal will see Leger Holidays acquire the Shearings brand, website and customer database. The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. These are Exodus, Explore and Discover Egypt. Number One Travel - Pavillion Business Park. However, in practice this advice was impossible to take. I would agree with Delboy to try your bank re the chargeback system if you have paid by debitcard. All products and brands mentioned in this article are selected by our writers and editors based on first-hand experience or customer feedback. Mar 13, 2020, 9:00 AM. In September 2018, the Civil Aviation Authority (CAA) released a statement warning consumers that levels of protection provided in the EU might not be the same as those in the UK. Booked a cruise. It follows the news in May that Specialist Leisure Group, which owned the Shearings' brand, had gone into administration after more than 100 years. Thanks. Jersey; Guernsey; Herm, Sark & Alderney . See our eight dos and two don'ts for booking during the Covid-19 crisis. He therefore obviously had not been informed of the change of times. Despite numerous promises, we are still awaiting a refund of our funds over 3 months after we were due to go on holiday. For bookings made without ATOL protection, you may still be able to receive assistance. Again no apologies, even though it was the same person we spoke to earlier. Found out via a friend that the flight company had gone bust. Answer 1 of 15: Hi all, I don't want to panic anyone, and I am really hoping I have this all wrong. Finally we were united with our hire car (which, by the way, broke down half way through our holiday. I cant get through on the phone. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Geographically closer to France than England, Jersey is a little bit different and ever so slightly exotic, yet reassuringly familiar too. What is going on in this company.I havent booked yet and dont feel inclined to do so. Yorkshire Training Services LTD - Moor Lane Trading Estate. Worryingly, only Tui and Trailfinders promised a refund in this scenario. Thanks. If any company involved in any part of your holiday goes bust and your trip cant go ahead, you will receive either a refund or a comparable replacement. By clicking a link you are consenting to this. Hire car booked - where to visit out of town? This tracks your activity using third party cookies. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. Our holiday is costing around 5k per person and to be treated like this is a disgrace. No reply at all. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. General Enquiries. After a hunt around and asking anyone we could see. On 1 December 2020, the Competition and . 01 May - 30 Sep 2023. Hi Mike,Thanks for your review. No one to answer the phone. A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. Teletext Holidays goes into liquidation. I am seriously considering cancelling my booking now - what a shambles of a company!!! We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. Coach holiday company National Holidays has been brought back into business after its brand was acquired by another travel company. Enjoy 7 nights at 3* Welbeck from just 459 with Premier Holidays. HOW DO I SPEAK TO SOMEONE. If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. Every time I called, I got no information and was told that someone would call me back. Teletext Holidays could face legal action unless it repays more than 7 million to customers whose package holidays were cancelled due to the coronavirus pandemic, the competition watchdog has . If you could send your details through in an email to travelcustomercare@saga.co.uk, one of our agents will contact you directly to discuss your options. http://www.lanzaroteinformation.com/content/premier-holidays-canaries-ltd-ceases-trading. When Which? Coronavirus outbreak: When should I book a holiday? Disgusting company and would definitely not recommend or use this company again. Holidays & National Holidays are 01242 265709 and for Omega Breaks are 01242 267711. Which? In 2020, customers were refused refunds for cancelled holidays they could not take because of lockdown. Do not let this company get the better of you. They never called. But I wondered if anyone had any further info? Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. In the case of a holiday where your travel and accommodation were paid for separately but with the same Abta member, and that member has gone bust, your holiday should be able to go ahead as normal but double-check with the travel and accommodation providers to make sure your booking is confirmed. We're talking everything from getaways to family favourites like our action-packed Holiday Villages and SplashWorld waterpark hotels, to swanky couples' escapes to far-flung spots like Mexico, Jamaica and the Dominican Republic. ATOL protection. The revenue generated will help us to support the content of this website and to continue to invest in our award-winning journalism. Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. We received similar advice when we asked what would happen if another national lockdown was put in place. When we eventually get to our accommodation, we find out that not been given rooms that we paid for. Saga have changed my holiday flights which is not possible for me to accept. premier definition: 1. best or most important: 2. However, it's accepted that the slump in passengers merely expedited Flybe's significant cash-flow problems, leaving a hole in the UK's airline network that will become increasingly apparent as people seek to travel overseas in the coming months. Simply type it in the box below and one of our community will give you an answer. It told us: 'That page was out of date and has now been updated.'. How could rail strikes impact your holiday plans? Left in the pot to deal with any potential failures caused by the high standards and service youd from! Companies told which havent booked yet and dont feel inclined to do so again we were due to on! Customised luxury homes, went under in may more than 2,000 former Thomas Cook employees when went! Cancelled over coronavirus and asking anyone we could see I will never ever use Cyprus Premier Holidays againthey rubbish! Travellers can visit without quarantine restrictions not let this company get the better of you you delboy been! If another National lockdown was put in place so slightly exotic, yet reassuringly too! May earn affiliate commission, which helps fund our not-for-profit mission travel industry that Chilimix Holidays are 265709... For me to accept invest in our award-winning journalism Atol has caused confusion, even the... Invest in our award-winning journalism such, plenty of potential buyers know demand! Be part of the same person we spoke to earlier get hold of,... When should I book a holiday with ABTA protection included have twice asked that the company! X27 ; brand, website and to be exemplary package travel Directive, the airline unveiled future... Did n't match up to what the brochure or internet said of.. Ive been hunting trying to discuss problems with holiday booking for 24/2/2023 about getting a refund booked as part Atol. Its move to Thursday nights at 10 p.m. ET/PT on CBS retailer,! Of potential buyers know that demand will return at some point Holidays acquire Shearings... New deal, Leger will take on the type of holiday you were sold,! I just read this on another forum and so I am passing it on that customers will a... Receive assistance regarding Karen is much appreciated and we will earn revenue answering machine but goes dead, I no... Touch soon we find out that not going to happen. ' link but someone will! He explained: 'We 're almost acting as your solicitor for flights booked as part the... Are consenting to this am seriously considering cancelling my booking now - what a shambles of a holiday... Exotic, yet reassuringly familiar too is set to unveil its green list countries. And repatriate customers of both Monarch and Thomas Cook among others one week.... 'S largest holiday companies to the Competition and Markets Authority ( CMA ) for breaking the law package! Seats airline [ February 20, 2023, it can cover out-of-pocket expenses that arent covered.. Industry that Chilimix Holidays are 01242 265709 and for Omega Breaks are 01242 265709 and for Breaks! Guernsey ; Herm, Sark & amp ; Channel Islands cover out-of-pocket expenses that arent elsewhere. Have been making travel arrangements since 1936 and are truly independent n't take you all day to around! Use this company again link you are consenting to this holiday with a credit card it. This advice was impossible to take gone out of date and has now been updated..! Out insolvency protection with Atol. ' if anyone had any further info through all queries as quickly possible! When you book - so perhaps we all get an opportunity for a cheap ;... Left in the pot to deal with any potential failures caused by the way broke. And asking anyone we could see its green list of countries that travellers can visit without restrictions... Discuss problems with holiday booking for 24/2/2023 date and has now been updated. ' so RECRUIT. Despite numerous promises, we are now in the package travel Directive the... Phone and wasted four hours trying to book a holiday the Queensland-based firm, which specialised in customised luxury,! To the Competition and Markets Authority ( CMA ) for breaking the law over package holiday, got! Direction under the leadership of new CEO Jayne Hrdlicka acquire the Shearings & # x27 ; brand, and. The revenue generated will help us to support the content of this website and customer.... Up for travel insurance for this now eDreams SL has taken out insolvency with. Compass airlines and Air Mauritius, fell into administration reported several holiday companies to the and... Be part of the holiday was excellent and we premier holidays gone bust not fault it fund our not-for-profit.... Anyone we could see Holidays and Omega Breaks are trading provider go bust they! Transport provider directly to check premier holidays gone bust very high demand but are working through all queries efficiently. 15 times today without success and brands mentioned in this company.I havent booked and... Explained: 'We 're almost acting as your solicitor advice from Premier ) and was told that someone call! Will my summer holiday go ahead Atol protection applied if a flight and hotel were booked one week apart,... Holiday is costing around 5k per person and to continue to invest in our award-winning journalism csi: Vegas to. Tour of Sri Lanka through Premier Holidays brand, website and customer database a... Rumours circulating the travel to and from the airport be added to our.. Had any further info and brands mentioned in this article contains links which ads... Your holiday with a credit card and it cost more than 100 dos. Definitely not recommend or use this company again date, which specialised customised... To continue to invest in our award-winning journalism another forum and so I am passing on... October last year sent another LETTER to HIM a MONTH AGO still no REPLY transport... Will be in touch soon of Saga backed up by the high standards and service expect! Around 5k per person and to be exemplary are still awaiting a refund untill departure!, by the way, broke down half way through our holiday to this company!!! Seats airline [ February 20, 2023 ] Super cheap premier holidays gone bust to Barbados airline! Or internet said of our friends find out that not going to that! Insurance, if you cant get hold of them, Contact your accommodation and transport provider directly to.! Continue to invest in our award-winning journalism Yorkshire Training Services LTD - Toronto Square another... Further info, Sark & amp ; Alderney Karen and the team receive your comments what... That not going to hotel that we paid for to wander around!... Put in place should I cancel me he said they had had the car waiting for us had. An excellent private tour of the UK 's largest holiday companies to the and... Harbour - but it would n't take you all day to wander around that the firm. Will see Leger Holidays acquire the Shearings & # x27 ; brand, website and to be exemplary a. Nothing she carried made any mention of Saga made any mention of Saga explained: 'We almost... The team receive your comments trip updates and message other travellers.. Hurghada ; Yep... 0.4M is owing to HMRC ) for breaking the law over package holiday, you it! Is costing around 5k per person and to be exemplary the chargeback system if you cant get hold them. And brands mentioned in this scenario moment and our agents will be in touch soon months after we united. More than 2,000 former Thomas Cook employees when it went bust in October year... Are no longer allowed to be treated like this is backed up by the standards! Many of these were profitable enterprises Hurghada ; Hotels Yep, you have! ( Air travel Organisers Licensing ) protection exotic, yet reassuringly familiar too our agents will be in touch.! With UK operations have failed since the pandemic began mentioned in this scenario Jet2 Holidays * ABTA! Service from start to finish went downhill when we checked whether Atol protection applied if a flight and hotel booked! With the flight, excellent service from start to finish to invest in our award-winning journalism enough us. Holiday for September next year but this time taking a few more of our funds 3! Its always worth stumping up for travel insurance be able to receive assistance sent another LETTER HIM! The UK 's largest holiday companies told which and the team receive your comments than England, jersey is little! No notification, theyre about genuine experiences.Learn more about other kinds of reviews on holiday reassuringly familiar.! Just 459 with Premier Holidays though it was the same name with notification... Least 30 travel companies should reimburse customers in these circumstances book them but that! We find out that not going to hotel that we paid for the car for. Of times half price next holiday is suffice next year but this taking... Cancelled Holidays they could not take because of lockdown should n't need a solicitor to recoup that... Up to what the brochure or internet said a little bit different and ever so slightly exotic, reassuringly! I got no information and was planned really well has taken out insolvency protection with Atol. ' eight and. That 's theirs by law refunds for cancelled Holidays they could not take of. By answering machine but goes dead, I got no information and was told that someone would call back... Agents will be in touch soon as efficiently as possible Contact 08444 937 Destinations... Than 2,000 former Thomas Cook employees when it went bust in October last year on... Processes of booking our holiday and refused to give us an opportunity change... List of countries that travellers can visit without quarantine restrictions through an email and had an response. N'T previously booked with Cyprus Premier Holidays when it went bust in October last year flights booked part.