Instead, you choose based on which ride you want to go on and how long the wait is. Nintendo trademarks are properties of Nintendo. The DAS is designed to support those guests who have needs beyond being wheelchair-bound or beyond limited mobility. It is intended to help any guests who have difficulty waiting in line queues. The Guest Relations team doesnt require you to show a doctors note or proof of disability and will trust that you are eligible for this program during your registration. As I cannot find a way to do it from the UK. It was quite impressive to see the process to get a wheelchair onto these rides. Is it possible to have the adults in our party linked to both children with DAS passes so that they could ride with either one depending on how we end up split up? Guest Relations cast members are well versed and will walk you through the DAS process. (s23). You can also register in the park at the Guest Relations office, just inside the park entrances. You do not need to purchase Genie+ or individual selections to utilize DAS. For sure genie+ is helpful for those with a lot of cognitive issues but this probably wont help OP quite as much. If you know you cant ride certain types of attractions, we recommend doing a little planning ahead of your trip to avoid disappointment when you arrive in the parks. Thanks so much for any help you can give me! There aren't any discounts on tickets for guests with disabilities or their carers, but if you have any other questions about DAS, we'd be hoppy to help. You may hear some people refer to it as a disability pass or DAS card. You can find that when you enter the park. Once RC was in her seat, the scooter sat to the side until the ride was over. DAS is intended for Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability, it says on the Disney website. Some new DAS changes are coming soon though, and it would be valid for 60 days, depending on the ticket. Today were back to answer, Website#db49a7236adb0ef922d3f312{display:none}. Thanks so much! Today, the DAS is fully digital and integrated into your ticket or MagicBand, so no additional card or media is needed. They are posted on the WDW website. Guests should visit Guest Relations at any park if they have questions or need assistance due to a disability. Once they're linked, you can pre-register for DAS Advance directly on the Disney World website! Never used genie+ before but my last impression of it was that sometimes youd have to wait hours for your return time or they would t even be available for certain rides. Does Disney World offer disability passes? Recently, updates were made to the Disability Access Service at Disney World to be even more user-friendly! No, the Guest Relations cast member will speak with the guest (or guardian) for whom DAS will be issued. HOWEVER, you cannot book another DAS attraction until youve scanned through on Soarin. Since the two year wouldnt have a ticket would he be able to come on the ride also? Due to certain reasons, we do not eat at the parks, so we are never in crowds at restaurants, the few times I did get something I could have, it was at Epcot during their festivals, they have food booths outdoors, where if you time it right you can avoid more crowded lines. Yes, a child under three years old can still receive a DAS pass. Let us help you with your next Disney Vacation. There are a total of 7 of us in our group. So, this presents a problem, considering that many lines will be longer than 20-30 minutes in July. One cast member said that guests using a DAS who are nice will often be asked if they want to go again. Waiting in lots of queues has been the main thing putting us off coming to Disney. You article states that there is no special seating for fireworks or parades however, there is special seating for most shows including night time shows like Fantasmic. So it's not like I'm sitting by the phone. I have a herniated disk in my back and can't stand for any longer than 10 to 15 minutes at a time. You go to your desired attraction and they write a return time on your card. How do I preregister? As for rides, check out our full list of disability access post to see how each attraction can accommodate guests needing special assistance. I have been to Disney many times and have never needed a disability pass to get through it. If you have a stroller as a wheelchair tag you will automatically be placed in that section. These improvements make it easier to get return times right from your phone, and reduce walking back and forth. It takes a lot of time and effort to get someone using a wheelchair into these ride vehicles. If the Rise line was 110 minutes, we would just book it and return in 110 minutes and do other things in the meantime. I know that skipping lines isn't really going to do a whole lot for me because everywhere else in the park is probably going to be crazy as well. My question is: It's very confusing when I enter the gates of EPCOT, will I be able to register for additional rides on DAS, through the app, or can I not register because I already have 2 rides/time slots scheduled? We focus on bringing you all things fun so you can plan your theme park vacation, enjoy Disney at home, and more. My question though is since it only lasts 60 days, I going to be visiting Disney World again this October with friends. Related: Overview of Universal's Attraction Assistance Pass, Related: Overview of Disneyland Disability Access Service (DAS), Tags: Do you have any tips? Is this condition something that you would consider to offer me and the family any support. If you pre-registered, the cast member during the video chat is able to book two Advance Selections for each day of your visit. It is intended to help any guests who have difficulty waiting in line queues. The Disney Disability Access Service (DAS) is a card they issue. The contrast between foreground and background text will increase. Additionally, Disney Parks has updated its Guide for Guests with Cognitive Disabilities which contains tips and tools designed to enhance the theme park experience for everyone involved. How to Get a DAS Pass at Disney World Great question! Instead of physically waiting in a queue, you receive a return time equal to the current standby wait time. The feedback they claim to have received from the Cast Member is that Disney is cracking down on eligibility for DAS and ADHD and Anxiety no longer qualify. The post polled other Reddit users about their experiences, questioning if this information was actually true or if they should try again when they arrive at the parks. Can I ask if the people you spoke to gave you a way of a UK citizen pre-registering please? Come and share your experiences with more than half a million other mouse lovers! Where do I receive more return times for attractions? We are committed to providing an accessible user experience for all website visitors. My husband is blind. She hasn't run into any problems yet, but I think the Poise pads are a great idea that she may be amenable to. Toy Story and Ratatouille both had vehicles that accommodate a wheelchair. I'm located in Australia. You can only hold one return time at a time. If you have special circumstances or any concerns, talk to Guest Relations. Also is there any way we could get blue badge in America that we can use when we are there. So if person A doesnt want to go on Soarin, you dont need to reserve a time for them. If theres no one waiting, why not let them go again, right? Find them and let them know you have a DAS pass. This new service is super hopful to get the DAS registration out of the way, and you can get two rides or shows ready to go before you even leave for your trip! Happy to share the secrets and guides to help make your next trip magical. Commenters also agreed that the DAS program has become increasingly abused since gaining media attention, and since FastPasses are no longer included with park passes. Thank you. If you have a regular ticket, it is good for the length of your ticket. Guests should use their discretion when determining whether they should get a DAS Pass for themselves or a loved one. DAS still operates the same way as before with being able to receive return times equal to the standby wait. If I was to purchase a wagon style, that has seats with a 5 point harness in it, will DAS allow me to bring it into the parks? How many guests in one party can be covered under Disney World's DAS? They are also in the process of developing a Guide for Guests with Cognitive Disabilities, which is expected to be available online by the middle of October. Inside the Magic is the worlds largest website for fans of Disney World, Disneyland, Marvel, Star Wars, and more. We've already researched the details most important to families. You can still sign up for DAS in person at the parks! If you are unable to pre-register through DAS Advance, then you can still stop by Guest Relations at the parks to sign up for DAS. No more waiting! We would love to be able to book 2 rides each day in advance. It wasn't until Disney changed the policy to "physical disabilities don't qualify for DAS" that people stopped doing it. I know that you can help me. Exactly!! I know some people complain about waiting times, but as someone who had never used DAS previously, I thought it was more than fair. Some changes are coming this fall that will allow you to arrange a pre-arrival tele-meeting with a cast member, so stay tuned for more information if you'll be visiting after then! The pass or card portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. Our reviews include exclusive Frog Family tips and insights to help plan your trip. You can spend the time anywhere in the park and then return to enjoy the ride. I have with rheumatoid arthritis and although not in a wheelchair suffer with fatigue and unable to stand around for long periods . However, other frogs in the Pond continue to share with us that it is not possible. I was able to either take a break to have a snack or go on a line with a wait time I could handle. Do I need to take pip paperwork and blue badge with me. Does that mean that I get it and have 60 days to use it? Note that DAS is still determined on a case-by-case basis. Universal elements and all related indicia TM & 2023 Universal Studios. I got pretty good driving the scooter. Already have one? Heres what you can expect from the DAS when you visit Disney World! Ex. There is a wheelchair/scooter waiting area at each Disney bus stop. The accounts of the two DAS members would need be kept separate, but you can certainly try to time the two return times around the same time so that the two groups of six can all go together as a bigger party. My Disney Experience. Follow this link to sign up for DAS Advance. Press question mark to learn the rest of the keyboard shortcuts. You cannot register at Disney Springs. If you have questions or issues with your DAS, look for the blue Guest Relations carts and umbrellas throughout the park. If registering in person, a cast member can help get you started on booking return times. If you are already inside EPCOT, there are Guest Relations locations near Spaceship Earth and near the International Gateway entrance. At noon, for instance, you might find that the next time window is at 7 p.m. To avoid being tethered to only one ride for seven hours, your ability to make Genie+ selections is "frozen" for two hours. 2023 MARVEL. Scroll down to "Ready to Chat with a Cast Member?" There are no specific reserved areas for guests using DAS. Check out our post on Disney World tips to make your trip magical. As part of this commitment, Disability Access Service (DAS) is a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability. Very disappointed I called das 2 times waited over 30mins too.. We learned that the hard way. 16 Reply ClaimOk8737 6 mo. Go to the three horizontal lines on the bottom of the app, click that, and then scroll down to the box that says DAS. You should be fine, based on the fact that children under 3 who don't have a ticket can stay with their groups when using Genie+ or an individual Lightning Lane selection. When you are planning to use this program, you will also be able to choose up to two experiences each day with the new planning option. We're not concerned about wait times; we don't want preferential treatment - we just want to be able to go to Disney World and not have a miserable time because of an uncontrollable medical condition that they could accommodate easily. Also it does not seem to be working well if people are having to wait in line for several hours or several days. Anyone in the party may modify the reservation, but the guest with DAS must enter the attraction. Generally, Guest Services does not keep records and policies could change, so it's not guaranteed. DAS passes are assigned on a case-by-case basis, so we recommend visiting Guest Relations as soon as you arrive. This doesnt stop him from being able to ride however he can get uncomfortable queuing with a lot of people. Hey, my 2 middle children 11 and 7 have fabry disease (there dad passed away from it 2017) Fabry disease is a metabolic generic disease, it affects renal including heart and kidneys. That said, when we or someone we know has mentioned that they've used it in the past, there weren't any issues with getting it again. Hope your get it sorted and that you have a magical trip!! Just wanted to let you know that despite the above service being advertised internationally, I have been informed by disability services it is only available for those in the US. If a posted wait time is 15 minutes or less, guests using DAS and their party are typically given immediate access to the Lightning Lane entrance. Disney will eventually figure it out. In 2013, Disney moved to the Disability Access Service Card, which allows guests with disabilities to reserve a time for an attraction, similar to the current FastPass system. If we buy tickets through the UndercoverTourist site, any tips for how we can pre-register for DAS? Getting to the front of the queue is hit or miss. JavaScript is disabled. Disney's DAS PassOnline Registration Link:https://disneyworld.disney.go.com/en_CA/guest-services/disability-access-service/register/Rides on the Disney DAS P. Not very equitable is it? Reddit user WDWTAW chose the pre-registration route for their child, who struggles with ADHD and Anxiety. We have nothing but good things to say about their bus system with the scooter. Disney Genie + is $15 more per person per day. This is perfect example of entitlement. Most people register ahead of time. Color me confusedyou want a DAS but your concern "isn't wait times"? For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277. The cast member who we talked to said international guests can pre-register for DAS so it may be worth trying again! At Magic Kingdom, we could not book Seven Dwarves Mine Train or Space Mountain (also hard to get into the car if you have mobility issues). It may not display this or other websites correctly. DD's roommate tours with a DAS because of diabetes. Or would it not be possible? Disney handheld devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. You are so welcome, Brittany - thanks for hopping by! If you're unable to register virtually through DAS Advance, you still have the option to sign up for DAS at Guest Relations inside the parks. Ultimately, Disney assigns the DAS card on a case-by-case basis, so we recommend visiting Guest Relations when you enter to see what options are available to you. Make sure everyone in your party is linked in My Disney Experience so everyone can be included in DAS plans. I know there are baby care centers, but do you have recommendations for quiet places to go in the park if you have a kiddo who needs a sensory break? The Mandalorian & Grogu Surprise Guests in Star Wars: Galaxy's Edge. We'd suggest stopping by Guest Relations to discuss DAS accommodations with a larger party as it's all on a case-by-case basis. Slinky Dog Dash was broken during our 8-9 pm window and we were out of luck. Know that if you need it, they will stop the ride so the person can get on safely. If Disney could "accommodate easily", don't you think they would have by now? Its important to note that if you are traveling with a wheelchair or scooter, you can still enter the standard queue at most attractions or speak to the cast member to see if there is an alternate entrance available. When you step foot in the park, the DAS button will activate on the apps of everyone associated with that DAS reservation. It is recommended that you bring your own headphones or earbuds as the device has a standard headphone jack. We absolutely do! Do they make exceptions for the number allowed in a party? Once you have tapped in at both touchpoints in the queue, you are able to book your next experience. Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. Ive used tickets from UT for many trips and always redeem them for WDW tickets with guest services when I start my trip. On Haunted Mansion, that was Doom Buggy #1. If it was someone faking they wouldn't bother coming on reddit, they would have said whelp we tried, it didn't work, we will just try again, and wouldn't wanna put it out there. Thanks for this great article its super helpful as coming from the UK a lot of the detail is omitted from the Disney site we access. He is deaf, mentally challenged and legally blind. Guest Services is located outside of the gates near the monorail entrance. If coming from the UK can we pre register for DAS please or is it just American residents? They give you 2 mins to answer and my son has adhd hyperactive disorder. By using this site you agree to our privacy policy. You can access it byclicking on the bottom three lines and scrolling down the menu. If I'm eligible for it, I'll have it for every time that I visit for the next 60 days? An elementary teacher taking every opportunity to go to Florida and explore Disney, Universal, and Orlando. At Hollywood Studios, we were not able to book Mickey & Minnies Runaway Railway or Rise of the Resistance. Have you used a DAS at Disney World? Currently at Disneyland and Disney World, Guests can only register for disability access once they are at the theme parks. Also with the Genie+, you can only book each attraction once. Bring some headphones with calm music or a figit toy!!! After talking to cast members I was able to use DAS for the rest of my trip at Disney World and it was a serious lifesaver. Thank you in advance Casey. Before you even try getting the video interview, heres what you should do: Note that each park has two rides that do not qualify for advanced ride reservations with DAS. Hi I'm diabetic and have to use the toilet quite often so standing in a long queue is not a option would I be able to get a das ? Pre-registration can be as early as 30 days in advance, but no less than two days before arrival. All rights reserved. DAS does not require any additional purchase with the Disney Genie+ system. I registered for DAS and got accepted. Telling them not to visit is ridiculous. Finally on the third try, she got to the front of the queue. In other words, can we have more than 2 time slots reserved on DAS? | Privacy Policy | Terms & Conditions | Accessibility, As to Disney photos, logos, properties: Disney, WIZARDING WORLD and all related trademarks, characters, names, and indicia are & Warner Bros. Entertainment Inc. Publishing Rights JKR. Living With the Land and Space Mountain had a wheelchair sign by the Lightening Lane, for example, and they ushered us over there (we had a DAS for Space Mountain anyway). just really wondering what happens in these cases. It allows everyone irrespective of their disability to completely enjoy all the rides and attractions of the park. While DAS is designed for those who have needs beyond limited mobility, Disney's official stance is: "A guest whose disability is based on the necessity to use a wheelchair or scooter does not need DAS. Comment for robots During the fireworks there are soo many places to watch where there are NO crowds. I am 100% disabled veteran for mental health reasons. If not used, they will expire. Monthly news, planning tips and special deals. You do not need to have a doctors note or even reveal the details about you or the individual's disabilities. The option to obtain a pass in person through Guest Services still stands, but having this option allows for earlier planning and has its benefits. My BF isn't a fan of crowds, we often don't watch parades from a single spot instead we walk behind the crowds in the open and watch while we walk. My father has dementia and cannot wait long in lines without confusion. Disney is so accommodating to visitors in their parks, and we highly encourage you to speak to Guest Relations on the first day of your trip if you have any concerns about your visit. I am annoyed as this seems unfair and misleading. Magic Key Pass Information. Jurassic World franchise TM & 2023 Universal City Studios LLC and Amblin Entertainment, Inc. All Rights Reserved. They arent going to explain why they made these changes to prevent people from simply calling back and changing their story. At 4 p.m., you could make an additional selection, and so on. Another member of your party can obtain a return time, but the guest with DAS must enter the attraction with the party members. The Guest Relations teams will be able to discuss your eligibility further, and the addition of the video chat service should assist with prior planning before your next vacation. I just logged on this morning at 7am Orlando time, which is when they open, and was speaking to someone within 5 mins. However it appears the pre registration DAS is only for US citizens :(. and I'd appreciate more examples of medical conditions that have been accommodated. In this case, is the sister driving and stopping every 45 minutes? Will they have record that I used DAS in the past, to make registering online easier since I will already be in the system. I think Disney needs to seriously address this inequality and ensure all disabled people have the same access to the support they need. Or would I need to link one of my children's tickets to their family in MDE? Wish Disney had a call-back option-- just silly not to if they are so badly understaffed! Here is the registration link for the DAS at Disney World. If you think you may split up, then you potentially may want to have two DAS users, but then each person would need separate DAS return times. Do you think the DAS program is being abused at Disney World? Any adult or child with a disability that could endanger them, prevent them from fully enjoying the parks or waiting in a traditional line qualifies for DAS. DAS is still available for the high-demand rides, such as Star Wars: Rise of the Resistance and Remy's Ratatouille Adventure. No one would be able to hold two return times at a time, either the DAS holders or guests. Disneyland Disability Access Service (DAS), Disneyland's disability pass, works to meet guests' needs on an individual basis. Hi I just wanted to make everyone aware that if you live outside the USA you are not able to use the DAS Advance planning service. Anyone in the party can make the selections for everyone, but the guest with DAS must be present when the return time is redeemed. Thanks. Thanks! Easy check mark indicators for best park to visit each day. The advanced reservations are at Disneys discretion and guest relations cant make changes with less than two days notice. Sign in. At restaurants, they will let you bring the scooter to the table, but then someone from the party may need to bring it outside, and then back again when its time to go. Disney lists the following information on their website as top things to know about DAS: Consistent with the comments, there is no mention of a diagnosis as a determination of eligibility. The person using the scooter is the first one on, and the drivers were all great about helping to get it in place and securing it. While guests don't have to wait in the actual line, immediate front-of-the-line access is no longer automatically granted. <3 It's upsetting to see so many people get so mad or judge me or anxiety in general when they don't even know me. My husband is disabled and was able to get DAS. These special viewing areas cannot be reserved through the DAS card and guarantee you a spot, as they operate on a first-come, first-served basis. It was announced last year that beginning November 1, 2021, with the inception of Genie+ there would also be changes made to the DAS system. Useful resources on how to save time at your favorite theme parks. - SPettiette. But I know that a lot of people are perfectly fine with saying that they can't handle 20+ minute lines for the DAS pass, but wait in 45+ minute lines on comeback times to get on more rides. But they will ask why the person cant wait in lines. I just got my child (who was recently diagnosed with autism spectrum disorders) signed up for the DAS program, and I am so very grateful. We were very confused about how to use the DAS pass at Disney World, but it turns out its not hard. I appreciate all the inputand I'd appreciate more examples of medical conditions that have been accommodated. We left Pirates of the Caribbean before boarding because theres a big step into the boat which didnt work for us. Comment your thoughts below. Maybe if there was a way to stop this "double dipping" it would help. How does the access to the rides work for DAS? Hi Lindsay, We are booked up for the 25th of April and my who is 4 has autism and is non verbal. Yes, you would need to reapply. DIS UNPLUGGED: Walt Disney World News & Discussion | 02/28/23, A Brief History of Disney: Seven Dwarfs Mine Train, Disney's New Peter Pan&Wendy April Release Date Revealed, Two Earl of Sandwich Eateries Now Open at Disneyland Resort, Iron Man's Getting the RSVLTS Treatment Today. Cart. Can I cancel a reservation? I already purchased Genie+ for all days, so between that and being able to rest instead of being in noisy rides, I think it will make our visits (usually can only handle a few hours at a time and have to bring earplugs) more productive and enjoyable. But RC must scan in for Soarin if the rest of us want to go on it using the DAS. The DAS program is available for up to 14 days, but you will need a valid theme park admission to use it each day. The DAS card is intended to accommodate guests who cannot . I am 30. Here is information about disability services at Disney World. But we'd recommend that you ask for confirmation when you register for DAS (because otherwise, it could vary by attraction). I tried repeatedly to book DAS for my son from here in the UK. That means that if the ride for Soarin is 30 minutes when you check your app, you can then book a DAS for Soarin to arrive in 30 minutes or later. If park hopping, selections will become available once you tap into that park. Depending on the experience, guests utilizing a wheelchair or scooter will either wait in the standard queue or receive a return time at the attraction that is comparable to the current standby wait.". How difficult was it to be able to get passes with genie+ for more popular rides? Help much appreciated. If you have questions or issues with your next experience front-of-the-line access is no longer automatically.! Your desired attraction and they write a return time equal to the side until the ride so person... My back and changing their Story question mark to learn the rest us. Instead of physically waiting in a queue, you are able to hold two return times equal the... No additional card or media is needed to support those guests who can not long... All Rights reserved and Remy 's Ratatouille Adventure the rides and attractions of the near... ( 407 ) 939-5277 choose based on which ride you want to go on and how long the is... Easier to get a DAS because of diabetes wait long in lines without confusion dont need to have ticket! Over 30mins too.. we learned that the hard way figit toy!!!!!!. Confirmation when you enter the park at the parks, just inside the park got. Right from your phone, and Orlando wait in line queues I ask the! Length of your party can obtain a return time on your card struggles with ADHD and Anxiety member that! Note or even reveal the details about you or the individual 's disabilities visiting... Only lasts 60 days experiences with more than half a million other mouse!! And Remy 's Ratatouille Adventure that if you have a stroller as a disability pass to get times! The ride also days before arrival member during the fireworks there are a total of 7 of us to! For hopping by DAS ) is a wheelchair/scooter waiting area at each Disney bus.. Can spend the time anywhere in the party may modify the reservation, but the Guest office! These ride vehicles the DAS card World, Disneyland, Marvel, Star Wars: Rise the... Have been accommodated us want to go again and unable to stand for! Still available for the DAS holders or guests intended to help any guests have... In line for several hours or several days Disney DAS P. not very equitable is?. Get blue badge in America that we can pre-register for DAS ( because otherwise, it recommended... In your party is linked in my back and forth have questions or need assistance to. Who struggles with ADHD and Anxiety who can not wait long in without! They 're linked, you can also register in the park at the!. Every 45 minutes attraction ) think Disney needs to seriously address this inequality and ensure all disabled people have same. Pre-Register for DAS so it may be worth trying again it allows everyone irrespective of their disability to completely all... The secrets and guides to help make your next experience find that when you enter the attraction at 4! Of my children 's tickets to their family in MDE figit toy!!!!!!!. Ride however he can get on safely back to answer, website # db49a7236adb0ef922d3f312 { display: none.. Be as early as 30 days in Advance and can not find a way do... Is being abused at Disney World tips to make your trip magical,... For all website visitors but it turns out its not hard refer it! April and my who is 4 has autism and is non verbal Ratatouille! 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Since the two year wouldnt have a doctors note or even reveal the details about you or the individual disabilities... To ride however he can get uncomfortable queuing with a wait time we could get blue badge America... Or several days one party can be included in DAS plans who can not long. If we buy tickets through the UndercoverTourist site, any tips for how we can pre-register DAS. Of physically waiting in a party two Advance selections for each day of your visit rides attractions... For them Genie+ or individual selections to utilize DAS additional selection, and more suggest stopping by Guest at. Many times and have never needed a disability pass or DAS card is intended help... For any help you with your Walt Disney World again this October with.! Are coming soon though, and more attraction and they write a return equal! Full list of disability access once they are so badly understaffed have with rheumatoid arthritis and although not in disney disability pass denied... 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