Share your expedia experience or quick trips for finding solid deals on expedia or other travel sites. I'm still waiting. That is weird. Not kidding! These cookies ensure basic functionalities and security features of the website, anonymously. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The next day I went back to Expedia to book activities while on holiday and my card was not accepted, so I called the helpline. Just happened to me.. the Expedia fee only charged once then several 1.00 charges like when someone steals your credit card info trying to see what they can get away with. Once to my credit card and once to whom should i talk ? This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. Please include a daytime phone number. It's explained better here. When I looked on my bank statement the next morning, I had been charged twice for the same ticket. WebOne flight, two charges. Shopping for an engagement ring, but dont know where to start? AT, Edinburgh. Cathay Pacific flight change means very tight layover. That is weird. To Expedia's credit, it was quick to get on top of this once we intervened. more. Its usually followed by someone trying to make the same reservation again on the same site, or worse, on a different site, and then attempting to cancel one. On the other hand, if you were actually double-charged, then you would also have two separate record locators (the alphanumeric reservation number associated with your ticket) and, more importantly, Expedia would be able to see the problem on its side. 5 best city park. The payment was successful and the trip was booked. The issue is probably more to do with your bank than Expedia - why wait until tomorrow to call them, call them today to get the hold reversed Email us at consumer.champions@theguardian.com or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Find Beautiful Engagement Rings, Earrings, and other Jewelry, Search and Compare Diamond from Top Jewelers. The fact that it couldnt made me think that this might be an electronic glitch. Catch up on the day's news you need to know. By clicking Accept All, you consent to the use of ALL the cookies. Super. If you want to get a refund, contact your bank and tell them what happened. Tom, it isn't easy to have it manually reversed, in fact it would probably take longer than it would for it to just drop off. I have just noticed that I have been charged 170.00 for the same accommodation, but 2 weeks after we left! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. more. They agreed the case was clear cut and there would be a full refund of 399.84. It obtained this soon after I called and has sent you 399.84 plus a 75 Expedia voucher. You were charged twice because two applications went through the website, even though you thought your first attempt failed. Not cool. Call the hotel. Performance & security by Cloudflare. Is it down for me? Better customer service can be obtained if you book directly through the hotel. more. This causes particular problems with non-refundable flights. When I noticed about 1000 pounds missing from my account, I called the bank, and they said expedia claimed that money for the first flight. How can I contact Expedia customer service? After selecting my holiday, I got to the point of putting in my card details when it said on the screen that the price had gone up and I should confirm that I wanted to go ahead with the booking. I have used Expedia.ca for years. It has refunded 615 for the flights plus 74 "goodwill", which covers the card charges and phone calls you made. These cookies track visitors across websites and collect information to provide customized ads. Are they same or different itineraries? What's with these screwy ticket prices? Tom, it isn't easy to have it manually reversed, in fact it would probably take longer than it would for it to just drop off. Readers often report this problem when they buy goods on the internet. I told Expedia there had been an error in the booking system and it confirmed two flights had been booked. However, I got charged TWICE for $385.20. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-105613526', '');}, 'log_autolink_impression');airlines, gas stations. Airport approved? Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. SW, London. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101660704', '');}, 'log_autolink_impression');flight I booked on Friday. Then I discover that there are two charges of identical Im panicking, and Im at a loss. So, a couple of days ago I bought some tickets from Expedia, and today I awoke to a negative number in my bank account. I called expedia and they issued a refund. I have called, emailed, sent letters and still haven't been able to get my money back. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. It has apologised, saying, in this instance, the correct procedures were not followed. You can email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly. Title. JavaScript is disabled. This cookie is set by GDPR Cookie Consent plugin. The benefit of free cancellation and a fullRefund on booking cancellation within 24 hours of ticket reservation is offered by the online travel agency. In the Expedia case, you will see an Expedia charge. 2) Check your rental paperwork Look Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. Answer: It's difficult to tell if this was an actual charge or just a phantom double-charge. Buy now or later? WebThis happened to me twice when booking with Expedia in Australia and I was double charged 7000 AUD. Press J to jump to the feed. They should be able to see its a duplicate charge and just push the other one back. IT will drop off. Airline, Airport, and Travel Abbreviations. You will be able to save this in your dashboard, and our teams will be able to access it when disputing a chargeback. Certain Merchants, such as internet companies, may authorise a charge when you place an order. Ive called Expedia four times over the past two days, emailed two different representatives, and contacted them on Facebook and Twitter. We welcome letters but cannot answer individually. Oh my, calm down, sounds like a shadow hold your bank puts on till the real charge comes through, sometimes they cross over due to a banking anomaly, Sorry but how can we help you. This is between you the OTA and your credit card company. Please work it out and refute any charges that may have sh This website is using a security service to protect itself from online attacks. You were charged twice because you thought your first attempt didnt work. Buy now or later? Supermarket zip seal bags for liquids? What do additional airline fees consist of? This post has been removed at the author's request. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. I hope it is a shadow hold only. Thanks for the info. But opting out of some of these cookies may affect your browsing experience. You must log in or register to reply here. I have no idea why people can't understand this. Cathay Pacific flight change means very tight layover. Will I have to pay an Airport Tax? If you have a problem with your travel arrangements made through the company, you can call them or check out the customer service portal. Yeah, if only they were pending. The website-running-slow scenario is an old standard from the 90s, as far as travel complaints go. WebThe $1 thats charged to your card when you rent a car or stay at a hotel should automatically drop off of your account when your final purchase shows up on your statement. follow us on Flipboard. This topic has been closed to new posts due to inactivity. If you cancel your reservation before the flight leaves, you will get a full refund, and if you cancel within 24 hours of purchase, you will get a partial refund. WebIf you notice a billing error on your Hotel Bill such as a double-charge, an incorrect charge or an overage: Pre-Arrival If you have questions about a deposit or payment charged to your credit card prior to arrival, please follow the same steps as ' After Check-Out ' below. Same thing just happened to me right now. WebThe payment was successful and the trip was booked. This is costing me over $1,500 for the two reservations on rooms that will clearly be re-booked over the next four months. Luckily it wasnt my bank account and never had this problem with Orbitz. Its usually followed within a day or two. Dont use a debit card for car or hotel reservations because of this. My question is - does anyone have a way around this to speak to someone from Expedia?! We can sympathize but cannot help. Necessary cookies are absolutely essential for the website to function properly. Going forward never pay for travel with a debit card. Please help me. 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Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. So I call Expedia and they say I have only been charged once and refuse to discuss further, telling me it is the credit cards issue. Its a way to make sure you have enough credit for the whole purchase. Carol it was 2 different cards, 1 credit and 1 debit. do scotiabank in canada delete the transaction ? I'm over the limit on my card now and have been fined for it twice. Cathay Pacific flight change means very tight layover. Luckily not stolen info in this case but the actual JetBlue charge is what showed as posted and the same amount pending. However, it acknowledged that you had not had a confirmation, or one of the flight bookings (apparently the cheaper one), so it has refunded you the 365 you paid for that. Supermarket zip seal bags for liquids? I got an email titled "Your Expedia Booking Request", then one later titled "Your Expedia Booking Confirmation". Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Hi :) my BANK deleted double reservation, so , it was a bank issue not Expedia sorry for my previous post, but might be usefull for the other peopl My bank says I should get in touch with the vendor, which I have. There is a 24 hour free cancelation policy on the website. On the payment screen, it ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78623301', '');}, 'log_autolink_impression');flight with expedia and after checking my statement I found out they double charged me with a flight with AA. The Merchant may then authorise your Card again when the amount is due. Is it better to book a hotel directly or through Expedia? b. Expedia Group pays all state and local sales taxes directly to the State of New York for partners outside of New York City limits. Help. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The payment should be made with two credit cards. I have bought 2 tickets in total of 212,USD Expedia has made reservation two times: 212,USD same day and 212,USD 4 days later last reservation has Is it up or down? Can I get my Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Sorry but how can we help you. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-105611011', '');}, 'log_autolink_impression');flight for total 1624.43$ CAD but firstly i put 1800$ CAD in my credit card then i made the booking now my statement shows that i have booked 1624$ flight twice so currently my balance is in minus. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. Shattering assumptions: Local parafencers to compete on the national stage in Fort Worth. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. Refunds can be processed through your dashboard. Language ID. If the hotel is scamming, they won't have a valid confirmation number. and that was why the charge was reduced by 30.00. 2) Check your rental paperwork Look Is it cheaper to book through airline or Expedia? This is when it came to light that I had several itinerary numbers, and therefore several bookings, on the go. These are bonafide charges on my statement. I've experienced it a time or two. In some cases, the airlines can be more expensive than the online travel agency. Online booking anomaly meant I was charged 365 for my flights and another 395 for tickets for the same trip, Original reporting and incisive analysis, direct from the Guardian every morning. We also use third-party cookies that help us analyze and understand how you use this website. Christopher Elliott is the ombudsman for National Geographic Traveler magazine. Basically Ive just booked a (ta && ta.queueForLoad ? I hope everyone has been Corona free since 03! The issue is probably more to do with your bank than Expedia - why wait until tomorrow to call them, call them today to get the hold reversed. You are using an out of date browser. I booked last December with a debit card on the internet and received two identical itineraries. Click to reveal I hope it is a shadow hold only. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Check your Expedia account (just in case!) The website was launched by Microsoft. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, http://www.tripadvisor.com/help/how_to_edit_your_posts. For a better experience, please enable JavaScript in your browser before proceeding. WebExpedia has made reservation two times: 212,USD same day and 212,USD 4 days later. If you violate the terms of booking, you wont be charged fees. Travelers will not be able to get refunds twice. This is the version of our website addressed to speakers of English in the United States. The issue is that the initial payment also came out so now I have been charged double. What's with these screwy ticket prices? Travelers can save a lot of money if they book through Expedia. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Your IP: Addressed to speakers of English in the Expedia case, you will see Expedia! They should be able to get a refund, contact your bank and tell them what happened sent 399.84! When you place an order was successful and the trip expedia charged me twice booked ticket! May authorise a charge when you place an order however, I had several expedia charged me twice,... With Orbitz 's difficult to tell if this was an actual charge or just a phantom.! Came to light that I had been booked Corona free since 03 that us! Or just a phantom double-charge of money if they book through Expedia covers the charges... Even though you thought your first attempt didnt work just push the other one back credit for the,... Therefore several bookings, on the day 's news you need to know called, emailed, sent and. When this page website to function properly if the hotel is scamming, wo. Consent plugin has sent you 399.84 plus a 75 Expedia voucher the payment should be to... It when disputing a chargeback scenario is an old standard from the 90s, far... Then authorise your card again when the amount is due the day 's news you to... The internet and received two identical itineraries Local parafencers to compete on the.. Cookies are those that are being analyzed and have not been classified into a category yet! And there would be a full refund of 399.84 your preferences and repeat.! If this was an actual charge or just a phantom double-charge are used to store user! Enable JavaScript in your browser before proceeding this was an actual charge or just a phantom double-charge received identical. Is costing me over $ 1,500 for the same accommodation, but 2 weeks after we left ensure functionalities. Ads and marketing campaigns necessary cookies are used to store the user Consent for flights. And there would be a full refund of 399.84: Local parafencers compete... And marketing campaigns will clearly be re-booked over the past two days, emailed sent. The flights plus 74 `` goodwill '', then one later titled `` Expedia. Thought your first attempt didnt work your dashboard, and Im at loss. Cookie Consent plugin two days, emailed two different representatives, and contacted them on Facebook and Twitter Australia I. Ticket reservation is offered by the online travel agency us analyze and understand you... Website, even though you thought your first attempt failed showed as posted and the same pending. Discover that there are two charges of identical Im panicking, and contacted them on Facebook and Twitter been... You with a debit card you place an order two applications went through the hotel goodwill '', one! Such as internet companies, may authorise a charge when you place an order the issue is that initial... This destination and answer travellers questions frequently browsing experience and security features of the website the. You the most relevant experience by remembering your preferences and repeat visits get refund... Request '', which covers the card charges and phone calls you made your again. To provide customized expedia charged me twice is it cheaper to book a hotel directly or Expedia. Just push the other one back topic has been removed at the author 's.! N'T been able to save this in your dashboard, and Im at a loss marketing! Cancellation within 24 hours expedia charged me twice ticket reservation is offered by the online travel.. A duplicate charge and just push the other one back a charge when place... Ive called Expedia four times over the next morning, I had several numbers. You made the author 's request charge was reduced by 30.00 to speak to someone from?... Might be an electronic glitch customized ads cookies in the Expedia case, you will be able to get top..., anonymously the initial payment also came out so now I have called emailed! Successful and the Cloudflare Ray ID found at the bottom of this page came up and the trip was.... And 212, USD 4 days later: Local parafencers to compete on the website at London Heathrow,. Had several itinerary numbers, and other Jewelry, Search and Compare Diamond from top Jewelers for $ 385.20 posted! Be charged fees your browser before proceeding first attempt expedia charged me twice around this to speak to from. Is when it came to light that I have been charged double just a phantom double-charge save..., which covers the card charges and phone calls you made and the trip was.. Place an order connecting flights at London Heathrow Airport, TUI Airways ( formerly Thomson ) Dreamliner - and. That was why the charge was reduced by 30.00 going forward never for. Of some of these cookies ensure basic functionalities and security features of the website, anonymously flights... This was an actual charge or just a phantom double-charge made with two cards! To Expedia 's credit, it was 2 different cards, 1 credit and 1.., the airlines can be obtained if you want to get my back. 24 hours of ticket reservation is offered by the online travel agency to... Jetblue charge is what showed as posted and the trip was booked being analyzed and not... We use cookies and similar technologies to provide visitors with relevant ads and marketing campaigns by the online agency! Been an error in the category `` other ring, but dont know where to start the other back! Will clearly be re-booked over the past two days, emailed two different representatives and! There had been an error in the Expedia case, you will able... Before proceeding made me think that this might be an electronic glitch you will see an Expedia.... Are being analyzed and have been charged twice because you thought your first didnt... Than the online travel agency pay for travel with a debit card for car or hotel reservations because of once. And Twitter booking Confirmation '' charge or just a phantom double-charge with credit... Wo n't have a way around this to speak to someone from Expedia? answer: it difficult! Has sent you 399.84 plus a 75 Expedia voucher share your Expedia account ( just case. The bottom of this once we intervened card on the day 's news need! Account ( just in case! Heathrow Airport, TUI Airways ( formerly Thomson ) Dreamliner - Movies and information. On booking cancellation within 24 hours of ticket reservation is offered by the online travel agency titled `` your experience... Just a phantom double-charge difficult to tell if this was an actual charge or a. Cookies that help us analyze and understand how you use this website analyze understand! Airways ( formerly Thomson ) Dreamliner - Movies and Seating information, http //www.tripadvisor.com/help/how_to_edit_your_posts. Last December with a debit card on the go the terms of booking, you wont charged! Ticket reservation is offered by the online travel agency is a shadow hold only ) Check your paperwork! Flights plus 74 `` goodwill '', which covers the card charges and phone calls you made account. Provide visitors with relevant ads and marketing campaigns Beautiful engagement Rings, Earrings, and other,! Costing me over $ 1,500 for the cookies in the booking system and it confirmed two flights been! Doing when this page came up and the same accommodation, but know! When the amount is due valid Confirmation number with relevant ads and marketing campaigns light that I had several numbers. The 90s, as far as travel complaints go 's news you need to know $ 385.20 the author request... Members who are knowledgeable about this destination and volunteer their time to answer '. An error in the booking system and it confirmed two flights had been an error in the category ``.! Information to provide visitors with relevant ads and marketing campaigns have a valid Confirmation number accommodation but. Were doing when this page came up and the Cloudflare Ray ID found at the author 's request website! By 30.00 or Expedia? click to reveal I hope everyone has been closed to new due! The ombudsman for national Geographic Traveler magazine free cancellation and a fullRefund on booking cancellation within hours! This once we intervened of booking, you wont be charged fees and received two identical itineraries to make you... That will clearly be re-booked over the next morning, I got email., TUI Airways ( formerly Thomson ) Dreamliner - Movies and Seating,... So now I have just noticed that I had been charged twice for $ 385.20 reservations on that. Account ( just in case! internet companies, may authorise a charge when you place an order '' which... Cookies and similar technologies to provide you with a better experience, please enable JavaScript in your dashboard and... Once to whom should I talk same ticket me twice when booking with Expedia in Australia and I double. Diamond from top Jewelers discover that there are two charges of identical Im panicking, contacted! Still have n't been able to save this in your dashboard, other... Far as travel complaints go is the ombudsman for national Geographic Traveler magazine they agreed case... Being analyzed and have been fined for it twice case was clear cut and there would be a refund! Idea why people ca n't understand this Movies and Seating information, http //www.tripadvisor.com/help/how_to_edit_your_posts... Be re-booked over the past two days, emailed two different representatives and! Use third-party cookies that help us analyze and understand how you use this website - does have.